Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently. Benefits of Intune app integration: 1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune. 2. It helps the asset manager gather insights about asset health information. 3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc. 4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has. 5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice. 6. It allows to filter the devices based on ownership type. 7. It helps to show the error logs for the discovered apps and devices that failed to sync into the Freshservice. For app configuration setting instructions and FAQs, refer The Intune App article - https://www.techaffinity.com/intune.html

1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”. 3. When you find the Intune app, simply click on the icon and hit install. 4. Enter the below details. Freshservice Domain Name Freshservice API Key Client Id Client Secret Intune Domain name 5. Click the verify button and set up mapping between Freshservice and Intune fields for Computer and Mobile. 6. Click the next button, and you can enable the device actions for the selected agents by providing the Azure User Name and Password. 7. Click on Install. 8. You can add more Intune tenants once the app is installed by clicking on the Add new button on the app settings page. 9. Discovered apps will not sync by default. To enable this, click on settings, click the software logs button, verify, and save the app. For app configuration setting instructions, refer The Intune App article - https://www.techaffinity.com/intune.html