For companies focused on acing customer engagement, freshworks offers a fresh approach to customer engagement. With refreshing business software, like freshdesk for customer support, freshservice for cloud-based ticketing, or freshchat for modern customer messaging, freshworks products are ready-togo and easy-to-use, so you can delight your customers — every step of the way. TeamViewer out-of-the-box integrations extend freshworks customer engagement products, enabling support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device. Key Benefits for freshservice are: • Remotely access and control any employee’s device with the TeamViewer cross-platform solution to resolve technical issues faster. • Provide employees with real- time guidance for configuring and using corporate applications. • Enables IT departments to ensure smooth operation of corporate devices and better protection of corporate data. For freshdesk and freshchat: • Remotely access external customer devices to resolve product issues quickly and efficiently • Reduce time-to-resolution • Increase customer satisfaction To use the prebuilt TeamViewer integrated apps for freshworks products, customers must have a valid freshworks subscription as well as a TeamViewer Premium, Corporate, or Tensor subscription license with the Mobile Device Support AddOn (MDS). To learn more about TeamViewer for Freshservice, please visit: https://www.teamviewer.com/en-us/integrations/freshworks/

1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”. 3. When you find TeamViewer, simply click on the icon and hit install. 4. You will be redirected to the TeamViewer authentication page 5. Upon successful authentication, your users will now be able to use the Teamviewer app