Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Overview

Reviews

How to install?

Privacy & Security

New

CTI framework would enable the user to build and integrate telephone system with Freshservice. The integration would provide softphone framework that can be used to build softphone within Freshservice. A set of basic APIs would facilitate the user to: - Access customer’s ticket history - Take call notes - Create Freshservice ticket from customer calls - Maintain context for the entire conversation in Freshservice.

No reviews available for this app.

Please click on the link below so you can be redirected to the solution article with detailed information on the installation process. https://support.freshservice.com/support/solutions/articles/228825-computer-telephony-integration-framework-

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?