Zoom Meeting integration allows support agents to resolve issues faster through direct interaction with the customer: * Generate Zoom meeting URL to start a meeting instantaneously or schedule a meeting for a specific time slot * Multiple agents in an organization can host concurrent Zoom meetings * Use audio, video, and screen sharing features for a better understanding of customers’ issue * Request remote control of customers’ screen

Please follow the steps described in the link below: https://crmsupport.freshworks.com/en/support/solutions/articles/50000006018-how-to-install-freshchat-zoom-integration/?cloud=freshchat