Automate customer service with generative-AI chatbots
Offer 24/7/365 customer support and reduce agent workload. Delight your customers with automated and personalized service with AI chatbots.
Freddy Self Service for customer support and service
AI-powered chatbots resolve issues faster. Provide fast, personalized answers to customers on all channels to boost customer delight.
Deliver fast resolutions with self-service that works across channels
Deploy chatbots across channels such as the web, in-app, or messaging apps. Deflect issues without the need for customers to speak to agents. Bots with generative AI can personalize conversations based on the context, profile, and history of interactions.
Optimize operations and scale without high costs
Handle growth in support volume without overworking your team. Keep operational costs in check with chatbots that scale as you grow—without compromising personalization and response quality.
Build bots without breaking a sweat
Instruct Freddy to build chatbots using natural language prompts and use the drag-and-drop builder for granular control. Train your bots with the knowledge base or from any external source. Get started quickly with out-of-the-box templates.
Key features of Freddy Self Service
Freddy Self Service boosts customer delight through chatbots on all channels.
Understand customer issues and lead them to the right answer faster
Freddy uses natural language understanding to lead customers to the right answers quickly. Build better bot flows without excessive buttons and clicks. Enable customers to ask their questions just like they would ask a human.
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Intelligent. Insightful. Ready to help. Freddy AI transforms customer and employee experiences with the power to get more done, easily.
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
Related resources
PhonePe serves 300 million customers with Freddy
Learn how PhonePe automates 80% of its queries to serve over 300 million users with Freddy.
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Explore what’s possible today
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