Ticketing
Collaborative Ticketing and AI for Exceptional Customer Experience
Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight.
Customer issues from any channel can be converted into tickets in Freshdesk. This way, none of your customer conversations slip through the cracks.
Get going for free
$0
Up to 2 agents
Intuitive, industry-leading support for growing businesses
$15
/agent/month, billed annually
$18
/agent/month, billed monthly
Everything in Free and…
Advanced automation for high performance
$49
/agent/month, billed annually
$59
/agent/month, billed monthly
Everything in Growth and…
Fully featured with bots for enterprise-level support
$79
/agent/month, billed annually
$95
/agent/month, billed monthly
Everything in Pro and…
For fast growth
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Administrator Capabilities
Contacts and Account Management
Dashboard and Analytics
Security and Privacy
For high performance
$69
/agent/month, billed annually
$83
/agent/month, billed monthly
Everything in Growth, plus:
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Contacts and Account Management
Administrator Capabilities
Dashboard and Analytics
For enterprise-grade support
$109
/agent/month, billed annually
$131
/agent/month, billed monthly
Everything in Pro, plus:
Self-Service
Ticketing
Admininstrator Capabilities
Dashboard and Analytics
Security and Privacy
Unlike email, our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
Help your teams collaborate effectively to provide better support experiences.
A service level agreement across your Freshdesk sets performance thresholds that can be managed and optimized over time. With SLAs, set expectations for response time with customers and measure how well agents are able to meet time frames.
With Freddy AI tightly integrated with ticketing, do away with mundane, repetitive tasks and save time for your agents.
Bring in all the business-critical information unique to your organization right inside your Freshdesk.
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