Case studies
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How Sonata reduced its average ticket resolution time to an hour
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Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks
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Glen Dimplex transforms EX by unifying IT Service Management across Global Operations
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Private education leader ADvTECH harnesses Analytics to ace proactive service management with Freshservice
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OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent
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RedSalud unifies EX across its subsidiaries with Freshservice
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How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days
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Barkley improves employee confidence in IT with a 160% increase in employee satisfaction
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With Freshservice, the municipality of Kempele got a very easy-to-use tool that facilitates reporting and provides visibility to the number and quality of service
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Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience
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Trax Retail drives organization-wide employee experience transformation with Freshservice
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Probe CX leverages extensive automation to drive exponential growth
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National Rugby League onboards its IT team onto Freshservice within just 1 hour
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Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice
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Brooke achieves 98.5% employee satisfaction score by adopting enterprise-wide service management
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Ocado Retail achieves 100% end-user satisfaction with a customized service desk
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Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice
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Freshworks implements company-wide ERP with New-Gen...
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Randstad supports global workforce with custom-built workflows
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Cheetah Digital automates IT service requests with Freshservice
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GC Dental builds a global IT support team with Freshservice
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3 councils integrate service desk operations with Freshservice
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Radisson Hotels streamlines service requests with Freshservice
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Schoeller Allibert modernizes IT operations with Freshservice
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RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere
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TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume
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W2O Group scales and speeds up IT support with Freshservice
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Suffolk County Council resolves tickets faster with Freshservice
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Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite
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Waterstons fuels growth and improves end-user support by 212% with Freshservice
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Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience
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C&K standardises business processes with IT alignment using Freshservice
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Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite.
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Vice Media aligns and automates their global IT support operations with Freshservice
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PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite
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Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM
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Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite
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Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery
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Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services
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Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice
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Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite
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Profel remains firmly in control despite the growing number of tickets
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RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite
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SVMHS transformed its IT service desk to offer quality patient care services with Freshservice
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SingExs streamlines its IT function and delivers support on-the-go with Freshservice
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The University of Aberdeen achieves 98.6% CSAT with Freshservice
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Bensons for Beds centralizes service management with Freshworks ITSM suite
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HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice
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Elsevier’s relentless drive to improve their users IT experience
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SMSGT elevates SLA adherence to 98% with Freshservice
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Freshservice improves operational efficiency at Logisfashion
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Bracknell Forest Council increases self-service usage by 76%
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Ontex slashes incoming phone calls to the service desk by 40%
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Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
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PPS embraces digital transformation to add business value with Freshservice
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OfficeMax achieves 40% improvement in first response time with freshservice
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Grant Broadcasters reduces open tickets by 80% with Freshservice.
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Arco achieves 96% customer satisfaction with Freshservice
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canfitpro achieves 93% CSAT score using Freshservice
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Marsh & Parsons improves self service adoption by 200% with Freshservice
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Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
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ESD 123 streamlines workflow with Freshservice
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ISG achieves 98% excellent CSAT with Freshservice
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ISM experiences improved support with 80% CSAT
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A management consulting firm improves FCR by 50% achieving 75% CSAT
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US based destination hospitality company in love with Freshservice
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Freshservice has been one of the best tools we have ever worked with.
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French company gets drastic improvement in SLA
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Selwood Housing experiences improved customer satisfaction
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Royal Rehab saves $15,000 a year after shifting to Freshservice.
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Averda's one-stop shop for all support requests
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Motoroma revs up IT support for employees with Freshservice
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Currie & Brown collaborates and delivers global IT support
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How Brisbane Racing Club delivers ace IT support to their employees
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Mipsmedia sees greater team collaboration with Freshservice
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How Outwood Grange automated their service desk
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M&C Saatchi sees 300% increase in self-service with Freshservice
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BankBazaar achieves 50% reduction in first response time with Freshservice
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INCAE's service desk satisfaction with Freshservice
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Chargebee leaps to Freshservice for DevOps management
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Freshservice has changed the way our teams work
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Freshservice is helping us do things we weren't able to before
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Setting up Freshservice was like putting together LEGO blocks
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Freshservice boosted our customer satisfaction rating to 96%
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Freshservice improved the response time for tickets by 80%
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Setting up Freshservice was surprisingly quick
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Freshservice promotes a culture of efficiency
HOLT CAT conquers their scalable ITSM needs with Freshservice
