The Microsoft Teams app for Freshdesk makes cross-team collaboration effortless and frictionless. With this integration, stay updated on the tickets assigned to you in Freshdesk, quickly share support tasks with any team, and resolve issues faster. Here’s what you can do in Microsoft Teams after successful Freshdesk integration: 1. Connect Freshdesk and Microsoft Teams accounts in simple steps. 2. Create, view, and update support tickets directly on Microsoft Teams. 3. Get instant alerts from Freshdesk on Microsoft Teams for ticket assignments, customer replies, priority changes, etc. 4. Quickly access customer details, respond to queries, and add private or public notes. 5. Automate ticket workflows based on specific conditions like ticket priority, subject, etc, and instantly notify channels in Microsoft Teams whenever a ticket is created or updated. 6. Connect with teams outside of Freshdesk without switching applications. To set up the integration, please install the Microsoft Teams app on the Freshdesk marketplace, and also every agent must install the Freshdesk app on Microsoft Teams. For more information, please refer to the solutions guide https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app

1. Log in to your Freshdesk portal and go to Admin > Apps. 2. Search for Microsoft Teams. 3. Click on Install, enter your Microsoft Teams credentials, and complete the installation. 4. Once the Microsoft Teams app is installed, make sure every agent adds the Freshdesk app to their Microsoft Teams account. Check out our solution article for detailed instructions https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app