Empower your technicians, delight your customers, and optimize your field service operations with the Zuper and Freshdesk integration. Key Features: · Convert Freshdesk tickets to actionable field service jobs right from the ticket screen. · Assign technicians based on their skills, location, and availability, and efficiently schedule jobs. · Keep tabs on your field technicians with real-time status updates and without having to switch platforms. Whether they're en route, on-site, or wrapping up a job, you'll always be in the loop. · Field technicians can also access and manage their jobs via the Zuper mobile app. They can confirm job statuses, provide ETAs, and access navigation maps for guidance. · Add assets and parts required for the jobs directly from the Zuper widget, which you can access within the Freshdesk ticket screen. · Field technicians can add notes or images, which sync with both Zuper and Freshdesk. Notes from the ticket screen are also pushed back to the field technicians, enabling seamless collaboration among all stakeholders. · Collect valuable customer feedback, capture digital signatures, and attach job-specific documents, all while maintaining a detailed job history. · With this bi-lateral integration, all job-related status updates are synchronized between Freshdesk and Zuper. Why Choose Zuper: · Zuper is the most flexible and customizable field service management platform. · Elevate customer satisfaction with efficient service delivery. · Optimize your field service operations and minimize manual effort. · Stay ahead of the curve with real-time updates and work order management. · All your work order details are available in a centralized location and made accessible to all stakeholders. Experience the power of an all-in-one solution, offering a streamlined path from ticket creation to job completion.