Value
Maximizing value at the intersection of software, business, and people
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
AI ROI depends on people, not tech
RoAI Institute founder Laks Srinivasan explains his human-centric methodology for maximizing returns from AI
How to fast-track AI deployment in customer experience
Murali Krishnan: Service leaders need to start with the basics first—such as using AI in CX analytics—before moving to complex problems
Surprise adopters of workplace AI
Freshworks’ new AI report reveals AI support in legal departments
The gen AI mandate for IT
With IT teams under pressure to generate more value from spend, gen AI can give many a big head start
The AI balancing act
‘Technical debt’ is on the rise. Generative AI is part of the problem, but it holds promise as a new means to solve it.
Deepa Subbaiah: Human skills that matter most in the digital enterprise
4 core abilities can help organizations realize AI’s long-term potential
Why your gen AI projects are stuck at the starting line
Organizations need to identify the right use cases, improve data quality, and be willing to experiment
Check out The Works on CIO.com
Our new 10-part article series highlights strategies for generating business value from AI
Andrew McAfee: 4 steps to fast-tracking generative AI
MIT researcher and author Andrew McAfee explains his ‘minimum viable plan’ for getting ahead with gen AI
The ROI of great UX
The empirical link between design, experience, and bottom-line success
The chatbot economy
Chatbot technology investment is booming, with the strongest use cases emerging in specific sectors
How to squeeze more value from a slimmer tech stack
Strategies for generating value and cutting costs: A conversation with veteran CIO and author Mark Settle
Welcome to The Works
Freshworks’ publication covers core strategies that drive success in the cloud era.