Experience

Trends and insights about improving experience for employees, customers, and buyers

Closing the critical gap in customer experience

If your employees aren’t satisfied internal customers, they won’t deliver satisfying outcomes to your real customers

Customers love the support they get from most AI chatbots—until they find out they're talking to a chatbot. How can companies solve this dilemma?

Every company strives for service excellence. In the new era of AI, why are so few delivering?

Your top agents shouldn’t just be AI-conversant—they need high EQ and important soft skills

Our roundtable of leading experts offer their insights on a high-stakes business challenge

Support agents don’t need to know everything to deliver great service. They just need to know how to get everything.

Freshworks and Microsoft leaders explore next-gen features of workplace AI

Freshworks CIO Prasad Ramakrishnan identifies key challenges ahead

AI assistants are giving agents subtle new superpowers on the fly

Freshworks CIO Prasad Ramakrishnan on the critical importance of easy-to-use business apps

Generative AI assistants are making coders more productive, happy, and creative

Apps that require less effort to build don’t necessarily translate to apps that deliver results

AI is reinventing sentiment analysis—learning to respond not just to customers’ words, but their attitudes and moods

Artificial intelligence is personalizing customer experience like never before

4 ways that AI may prove to be a savior for sellers plagued with tech