Research

AI is transforming workplace productivity: Freshworks report

The workplace AI report points to productivity gains for companies and career growth for knowledge workers

Freshworks benchmark report: How generative AI is redefining ITSM

From AI to automation, 7 KPIs that define best-in-class ITSM

Reimagining IT service management with AI

The latest Freshworks guide shows how generative AI can improve agent and employee experience

Report: Key strategies for AI-powered customer service

A new Freshworks report shows how industry CX leaders are maximizing value from AI

IT pros turn to AI to help overcome tech complexity

Our latest State of Workplace Technology report reveals how AI tools are providing relief to IT teams overwhelmed with more—and more complex—software

The Magic Quadrant is dead. But ITSM isn’t

Gartner retires the MQ: An inflection point for a market on the rise

AI is poised to solve the tech overload problem

An array of new AI tools bring welcome relief for overworked IT teams

A CX mindset shift

Moving from moments to experiences

WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement

Agents of change

How AI can improve agent efficiency and experience