Customer success
Exploring how customers and partners are succeeding
AI features bolster customer trust for Total Expert
In a new case study, the CRM provider explains how Freshdesk and AI chatbots delivered a 248% increase in ROI
How Freshworks passed Piracanjuba's ESM test
Freshservice wins over the Brazilian dairy producer by tackling the logistics department first
The great software reset
Freshworks’ Abe Smith on how AI-powered software is transforming customer engagement
Putting Freshworks customers in the spotlight
Our new customer advocacy program, Freshworks Insiders, celebrates Freshworks’ greatest storytellers
TaylorMade swings into efficiency with AI-powered IT support
TaylorMade's IT team leveraged Freshworks' AI to streamline support and automate workflow, achieving 90% SLA adherence
New Freshworks case study: Databricks
Freshservice’s AI-powered automation finds favor with not just IT but departments like HR, legal, and security
New Freshworks case study: Carrefour Belgium
At ‘warp speed,’ the top retailer reins in 15 helpdesks with Freshservice
How Freshworks revamped employee experience for Wellington’s city council
A Freshservice success story in New Zealand featured at recent Gartner conference
Freshsales draws raves from customers in fintech, cloud, and home security
Bharath Cloud, Lorex Tech, and OA Pay share CRM success stories at Sales Simplified
Better bots help Live Oak better serve SMBs
Freshservice helps the digital bank to move employee support from time-consuming email to quick and easy self-service
Freshworks delivers an ITSM hit for Australia’s top entertainment brand
With Freshservice, Village Roadshow achieves 60% cost savings and boosts satisfaction for 22 million customers
Freddy Copilot delivers ‘massive impact’ for South African retailer Coricraft
AI-powered assistance allows agents to converse in multiple languages and shorten response times
Forrester: Freshworks Customer Service Suite delivers 225% ROI
New economic impact study shows how Freshworks’ AI-powered CSS delivers big returns
Freshworks delivers a ‘Texas-sized solution’ for IT at Texas A&M
How a modern ITSM platform revamped transportation and logistics for 50,000 students, faculty, and visitors
How CarltonOne Engagement took its support platform digital with Freshworks
A conversation with Sandra Campbell, director of global support