Where to find Freshworks in August
A global roundup of industry events and webinars featuring our execs and experts
Freshworks organizes and participates in industry events and webinars around the world. Here’s our August roundup, with details for those interested in attending or watching:
Virtual event: SDI Demo Day
August 1
In this webinar hosted by U.K.-based Service Desk Institute, Jenna Policow, senior enterprise account executive, and Dennis Wahome, senior solutions engineer at Freshworks, will explore how organizations can maximize the potential of their IT investments. They will demonstrate how Freshservice enables IT leaders to deliver an AI-powered, unified service management experience across IT and other business functions like HR, legal, and finance.
Techsauce Global Summit 2024, Bangkok
August 7-9
Held in the heart of Bangkok, Techsauce is a must-attend gathering for the tech community in the region. Aiming to highlight Thailand as the digital gateway of Southeast Asia, the summit features over 200 exhibitors, 130 sessions, and more than 30 interactive workshops.
The Freshworks Experience, Delhi and Mumbai
Delhi: August 8
Mumbai: August 30
Freshworks executives and regional leaders in customer support and employee experience will gather to discuss the State of Service and Support in 2024.
Attendees will learn more about Freshworks’ AI-powered solutions, benefit from the wisdom of practitioners actively working with gen AI, and network with their peers.
More details (Delhi)
More details (Mumbai)
Virtual event: The Service Desk & IT Support Show (SITS)
August 20
In this webinar on service operations, Ross Surplice, account executive, and Anand Elangovan, AI evangelist and solution designer from Freshworks, will showcase how combining IT service management (ITSM) and IT operations management (ITOM) simplifies resources, reduces complexity, and drives business growth. They will share insights from the Freshservice Benchmark Report, along with real-world examples from Freshworks customers.
Metrodata Solution Day 2024, Jakarta
August 21
The theme for the 19th Metrodata Solution Day 2024 is “AI Reimagined: Transforming the Future of Work.” Callistus Lim, the regional head of solution engineering for Asia and Australia-New Zealand (ANZ) at Freshworks, will highlight how AI has evolved from basic automation to highly intelligent systems, transforming industries, enhancing human capabilities, and defining new paradigms for work.
itSMF Australia National Conference, Melbourne
August 21-22
At this conference, Probe CX, Australia’s largest customer experience provider, will explain how they transitioned from a legacy ITSM system to a Freshworks SaaS solution that saved costs and increased efficiency in under 12 weeks. Lyle Smith, manager of IT and support at Probe, and Andrew Phillips, country manager and vice president of ANZ at Freshworks, will discuss how Probe leveraged Freshworks’ automation and self-service to enhance its IT service delivery, deflecting over 60% of all tickets without human intervention, all while expanding from 1,500 to 18,000 employees.
Future AI Summit, Jakarta
August 22
Over 150 CXOs and industry leaders will attend the Future AI Summit in Jakarta, co-hosted by KORIKA, the Indonesian government’s strategic AI initiative. Discussions include the promise of gen AI, the cybersecurity risk of AI, a look at the latest ML ops, and more. Callistus Lim, the regional head of solution engineering for Asia and ANZ at Freshworks, will present a keynote exploring the role of AI in service management.
