NEO PLATFORM

Your vision, our platform

Customize, extend, and unify experiences for your growing business with the Freshworks Neo Platform. Work is about to get a whole lot faster and easier.

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Overview
Capabilities
Developers
Resources

A seamless, scalable platform, built for everyone

Secure, easy to use, and endlessly extendable, the Neo Platform is built to power your business. Create, connect, customize, and innovate–all with the Neo Platform.

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DO YOUR THING

Customize endlessly

Create custom workflows and applications to meet your unique business needs. Set up custom objects, automate workflows, and build powerful apps fast.

INTEGRATE EASILY

Extend effortlessly

Scale fast with a marketplace of more than 1,200 apps. Harness native integrations to connect with ease. Join the developer community to build on great ideas.

OPEN UP THE VIEW

Work seamlessly

Our Neo Platform is built to grow, so you’ll always have a secure, unified experience. Gather actionable insights across apps. Simplify admin tasks. Bring customer context to every interaction.

Neo, under the hood

Platform integrations

Integrate Freshworks products with cloud and on-premise enterprise applications—with minimal complexity—for faster time to value and higher productivity.Start unifying

Marketplace

Extend and customize easily with 1,200+ public apps and a vast partner base.View apps

Custom objects

Tailor our products to your business, simplify your workflows, and get deeper insights.Start customizing

Freddy AI

Elevate AI experiences across functions with Freddy Self-Service, Freddy Copilot, and Freddy Insights.Modernize work

Messaging

Easily help users on the channels they choose with native messaging integrations.Start conversations

Collaboration

Empower teams to collaborate contextually across channels for better productivity.Unify communication

Analytics

Boost efficiency, productivity, and satisfaction with our modern, low-code analytics engine.Work smarter

Neo admin center

Power governance and productivity with robust security and unified administration.Unify administration

Developer portal

Build secure, scalable apps and integrations fast with Neo’s modern tools and resources.Enable innovation

Unified data

Leverage data from customer context and behavior to deliver personalized experiences.Connect with context

GET BUILDING

Developers, empowered

Rich APIs, a UI design library, and the robust tools dev teams love. The Neo Platform brings together everything developers need to build with speed and efficiency.

Developer portal Developer community