Smart. Streamlined. Scalable.
Elevate Your Customer Service with AI-driven Ticketing.
Intuitive and contextual support
Empower your support teams to deliver timely and consistent support at any scale
Deliver personalized support fast
Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.
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Deflect FAQs and optimize agent workload
Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.
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Optimize operations with AI-powered automations and workflows
Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.
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Bring teams together for the future of hybrid work
Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.
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Leverage proactive AI-driven insights to optimize support
Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.
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Get bots, ticketing, and conversations in one unified solution
Deliver exceptional customer service with Freshworks Customer Service Suite. From AI-powered conversations and no-code bots to efficient ticket management, the Suite enables you to improve productivity and exceed expectations.
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Why customers love Freshdesk
I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
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