Meet Freddy AI by Freshworks

Intelligent. Insightful. Ready to help. Freddy AI transforms customer and employee experiences with the power to get more done, easily.

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AI that works for your business

Freddy AI is built in and ready to use, so you can get started right away. Transformative business impact, out of the box.

Freddy Self Service

Say goodbye to wait times and awkward exchanges. With Freddy Self Service, you can deploy intelligent chatbots to resolve issues day and night, quickly and consistently. More deflections means more time for agents to focus on higher-value tasks.

Freddy Copilot

Work smarter, not harder. With Freddy Copilot, employees have an AI coach and collaborator to help improve their performance. Freddy Copilot can summarize issues, suggest next steps, and handle repetitive tasks—all with easy, conversational prompts.

Freddy Insights

Get proactive, AI-driven insights to help you anticipate issues and spot opportunities, so you don’t miss a thing. With Freddy Insights, you can make informed decisions more quickly. You can even ask Freddy for recommendations and data visualizations.

AI everyone can appreciate

When you’ve got Freddy AI to help, everyone has a better experience—from employees to customers to business leaders. Less frustration, more delight.

AgentsEmployeesLeadersCustomersDevelopers

Agents

Give agents their time back. Freddy AI helps resolve tickets quickly, so agents can focus on work that matters most. Freddy AI can draft responses, summaries, and articles - and even suggest ways to optimize processes and create scalable practices.

Freddy AI powers your business

Freddy AI for customer service

Deliver top-notch service with personalized interactions, contextual assistance, and proactive insights.

Freddy AI for sales

Close deals faster with powerful segmentation, smart recommendations, and engaging conversations.

Freddy AI for marketing

Boost campaign success with precise segmenting, captivating messaging, and optimal product and send-time recommendations.

Freddy AI for IT and employee service

Automate employee self-service using personalized, contextual responses for issue resolution and request fulfillment.

Freddy AI for developers

Accelerate app development with contextual assistance, instant code generation, and quick customizations.

Privacy and data security

Choose secure AI. We’re committed to responsible principles for security, data, and model governance in our AI solutions. Learn more about our security practices.

Using these new AI solutions, we’re excited to equip our customers and employees with the tools they need to enable their daily functions and deepen our engagement with them, allowing us to focus on the key priority: creating happy employees and delighted customers. Having access to great software, supercharged by generative AI, is a game-changer for us.

Sergey KolosovskiySenior Vice President of Application Development and Solutions IQor

We adopted Freddy for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.

Vishal GuptaCEO, PhonePe Insurance, PhonePe

Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human.

Heather StockwellIT Training Manager, Office for Students

REAL WORLD RESULTS

Learn how other companies are using Freddy AI

Freddy AI has been busy racking up impressive stats and delighting teams across industries. Explore Freddy’s proven business impact.

Resolve tickets 60% faster

The results are in: Freddy AI helps IT service agents and admins accomplish more. Much more.

Respond 58% sooner

Customer service teams are achieving huge gains with Freddy, including impressive ROI.

Case study: PhonePe

India’s largest digital payments platform automated 80% of customer queries with Freshworks.

AI FOR EVERY BUSINESS

See Freddy AI in action

Get a guided tour with a product expert. Find out how our AI-driven solutions can meet your needs and challenges.

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