Omnichannel solution
Deliver stellar service on all your customers’ favorite channels with help from AI-powered bots and a unified view of communications.
Support on your customers’ favorite channels, supercharged with AI
Meet your customers on whatever channel they like to use—from email and phone to chat, text, social media, and more. Intelligent bots work 24/7.
Be there, no matter how your customer reaches out
Whether on traditional channels such as phone and email, digital channels such as SMS and WhatsApp, or social media such as Facebook and Instagram, the omnichannel Customer Service Suite lets you deliver fast, personalized service to all your customers.
Scale fast and deflect more inquiries with AI-powered chatbots
Getting support requests on more channels than ever? Meet the challenge with scalable chatbots. Built-in AI lets you create and deploy conversational chatbots across channels, so customers can self-serve anytime. Less work for agents, more answers for customers.
The complete story, at your fingertips
Goodbye, swivel chair. Omnichannel customer service puts queries and replies from across channels in a single view, so agents have the context they need to deliver personalized service fast. AI summarizes conversations and even suggests next steps.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshworks Customer Service Suite integrates with your apps, tools, and data for greater productivity and faster time to value.
Explore integrations
Convert one-on-one conversations to tickets and handle them with ease.
Track and create tickets from customer comments and replies without switching screens.
Handle knowledge base, forums, and support requests in a single view.
Five9
Elevate your customer engagement with Five9 telephony integration for your calls
RingCentral
Get full control over your RingCentral telephony from inside Freshworks.
TikTok
Engage with customers in a single dashboard to easily track customer requests.
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Deliver winning omnichannel customer experiences
Uncover the ins and outs of meeting and exceeding customer expectations on all channels.
Service that lets you shine everywhere at once
AI-powered customer service across all your customers’ favorite channels—optimized to make delivering delight easy.