Freshdesk integrations
Integrate your ticketing solution with the apps you use every day quickly and easily. Less switching and toggling, more resolving and engaging.
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MS Teams
Simplify cross-team collaboration and stay updated on tickets without switching applications.
Jira
Connect engineering and support teams with a 360-degree view of tickets and issues together.
Connector Apps
Power data sync with any external app with our pre-built connectors. Get workflow automations in a snap! Use templates, flexible APIs, and low-code UI to easily customize integrations and workflow automations. Pay for exactly what you need with consumption-based pricing.
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Integrations ecosystem
Integrate. Differentiate. Evolve.
I like that Freshworks builds the product with us, the customers. We’re able to integrate all the products within the same platform.
We decided to go with one of the voice solutions because the integration was easily available in Freshworks Marketplace. It helped us get the outcalling facility much faster than we imagined! Overall, everything with respect to integrations can be easily handled by our team. We get assistance from the Freshworks team whenever we need it, and they have been kind enough to support us for the past many years.
The [Freshdesk Slack] integration sends through notifications of what’s going on in Freshdesk to the right Slack channel and allows me to assign the ticket without ever leaving Slack, letting the agent know that their ticket is being taken care of. It provides visibility into communication that typically is difficult to track. Our overall speed for first response, assignment, etc. has gone up!
We use hundreds of automations based on the ticket’s lifecycle and timing triggers. The fact that Freshdesk has an SDK that allows us to write serverless apps aligned to our complicated business logic is great!
Resources
Faster resolutions. Personalized service. Seamless collaboration. Explore the business impact of a unified, AI-powered ticketing solution.
Forrester: 225% ROI for Customer Service Suite
Study reveals the striking gains from bringing bots, conversational support, ticketing, and AI together.
The benefits of Freddy AI for customer support
Meet your 24/7 assistant for automating support, boosting productivity, and tracking performance.
Case study: 67% better first response with Freshdesk
Travel industry leader Thomas Cook served 20,000+ weekly customers faster with AI and advanced ticketing.
Saviynt fuels productivity with Marketplace Apps
See how Saviynt, a global security and identity leader, scales customer support with Freshdesk
Introducing Freddy Copilot for Developers
Get lightning-fast custom app development experience for all your needs.
Training: Build connectors and recipes with Workato
A step-by-step guide to get started on Workato.
What could AI and advanced ticketing do for you?
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