Freshdesk pricing
AI-boosted ticketing for exceptional customer service
Products
Freshdesk
- Customer Service
- IT Service
- CRM
Free Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service | Growth Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanismsMost Popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|---|
Help desk and Ticketing | ||||
Ticketing | ||||
Shared inbox | ||||
Threads and tasks | ||||
Customer portal | ||||
Multilingual conversations | ||||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | ||
Boost your results with Freddy AI | ||||
Analytics and Insights | ||||
Self Service | ||||
Routing and SLA | ||||
Administration and Security | ||||
Extend the power of Freshdesk | ||||
Using Freshdesk has been an unmitigated success—it’s deployed on multiple teams and departments, and there’s been no pushback.
Maximize your customer satisfaction with Freshdesk
Freshdesk can improve your CSAT by up to 22%.
Learn moreFrequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshworks Customer Service Suite account to modify your subscription details.
Do you have any cancellation fees?
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What is a session in Freddy Self Service?
A session is any unique interaction between an end-user and a bot:
On email, every email response is counted as 1 bot session
On voice, every voice bot response is counted as 1 bot session
On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
How can I buy additional Freddy Self Service sessions?
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.
Do I need to purchase Freddy Copilot for all agents?
No, Freddy Copilot can be purchased and assigned to any number of agents of your choice
Do I get free Freddy Self Service sessions on any plan?
We offer 500 sessions with Pro and Enterprise plans to try out Freddy Self Service email bots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
Are day passes available for Freddy Copilot?
No, day passes are not available for Freddy Copilot
What does beta mean for Freddy Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
What are connector app tasks?
We offer pre-built connectors to make data sync and workflow automation with any external application simple. Here’s a list of connector apps that we offer. You will consume tasks when any of these connector apps are used.