Freshservice: Service operations with AI
Elevate efficiency with ready-to-use, enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.
Teams do more with Freddy AI
Improve service quality, decision-making, and staff productivity at scale. Freddy also includes efficiency-boosters like auto-responses and summaries.
Your employees have better things to do than wait
Enable employees to self-serve and resolve everyday issues while agents focus on critical problems. Freddy AI makes it conversational and convenient on collaboration channels like MS Teams and Slack. With built-in virtual agents, your employees and agents can get more done.
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Focus where you’re needed. Freddy Copilot does the rest.
Hello, productivity. Freddy Copilot makes it easy for agents to standardize services, draft articles, improve messages, automate responses, and optimize processes. With Freddy AI to help, agents can focus on service excellence.
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Look deeper. Act smarter.
Solve business challenges at their source, fast. Freddy Insights quickly identifies correlated service desk events driving specific trends. Next steps? Just ask, and get reports and recommendations for performance-boosting, data-driven decisions.
Fuel business growth with Freddy AI
53% tickets deflected
34% faster resolution
$2.1M projected savings
Explore more Freshservice capabilities
Automate, streamline, organize, and get things done the fast and easy way.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in one grokkable view.
ITSM
Launch seamless service management, boost agility with AI and automation, and empower managers with insights.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency.
Explore integrations
Related resources
See how leading brands around the world have succeeded with Freshservice for IT.
Whitepaper: Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Freshservice ITSM Benchmark Report
Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.
Forrester Total Economic ImpactTM study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Office for Students cuts average resolution time 67%
See how this 400+-employee organization achieved great results with Freshservice.
Bryan Balk, ICT specialist, Keesing Media Group
We recently started using the AI within Freshservice.…Summarization does a fantastic job.
Unlock IT staff productivity with Freddy Copilot
Following a successful beta in 2023, Freddy Copilot has been improved with user feedback, and is now live.
AI helps you boost productivity, not complexity. Try it today.
14 days. No credit card required. No strings attached.