IT modernization
Automate and simplify operations. Give leaders insights. Serve employees on their preferred channels. Increase agility and manage risks. This is scalable, AI-driven IT.
Want a high-performing team? Just add AI.
Streamline employee experiences, unify service management, and automate services across departments. With a modernized IT platform, you have the ability to scale with ease.
Your workflow, with more flow
Free your team to work on bigger issues: Workflow Automator sweeps away mundane tasks and helps set up multi-level Change Advisory Board approvals, employee on- and offboarding, user provisioning including third-party apps, and asset allocation and recovery processes.
Turn numbers into knowledge
Get quick and easy data analysis for everyone with built-in and customizable dashboards, reports, and widgets. Assess SLA, project, ticket, and other data in an AI-powered, no-code platform that can generate charts and provide guidance at a command.
Anywhere, anytime support
Manage tickets, keep tabs on change updates, and track assets. You can also manage alerts and approvals and view on-call schedules. The Freshservice modern mobile apps will keep your support team moving 24/7, at your desk or on the go.
Explore more capabilities
Empower users, manage risk, and offer support across channels, with capabilities for modernized IT to serve the whole enterprise.
Sandbox
Change, test, and evaluate configurations before deploying, with no risk of disruption or downtime.
Freddy AI
Deliver self-service for customers, productivity amplifiers for agents, and better insights for managers.
Omnichannel
SMS, phone, email, tickets, walk-ins, or MS Teams—Freshservice unites them in one grokkable view.
Integrations
SMS, phone, email, tickets, walk-ins, or MS Teams—Freshservice unites them in one grokkable view.
Explore integrations
Microsoft Teams
Get alerts, create and update tickets, see customer details, automate workflows, and more.
Device42
Freshservice works smoothly with Device42 to enable easier CMDB and dependency mapping.
Google Workspace
Import Workspace users as requesters, map custom attributes, and see real-time updates.
Jira
Create, link, comment, and notify for Jira issues within Freshservice.
Azure AD
Automatically create and update users on Freshservice from Azure AD, with syncing of key data fields.
TeamViewer
Resolve issues faster with cross-platform remote access and screen control.
Related resources
See how leading brands around the world have succeeded with Freshservice for IT.
Whitepaper: Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Freshservice ITSM Benchmark Report
Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.
Forrester Total Economic ImpactTM study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
OfficeMax case study
Streamlined self-service and 24/7 ticketing helped OfficeMax achieve 91% customer satisfaction.
HelloFresh case study
The world’s leader in DIY meals found a way to cut costs and boost customer satisfaction.
Aramex case study
Freshservice helped the shipping and logistics giant resolve tickets 35% faster.
TaylorMade case study
When ticket volume soared by 250%, Freshservice helped TaylorMade cut resolution times in half.
Modernize your IT today
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