Freshchat pricing
Speed up resolutions with a unified workspace for every customer conversation
Products
Freshchat
- Customer Service
- IT Service
- CRM
Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service | Growth Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards | Pro Everything in Growth plus custom dashboards, effective routing mechanisms and multiple SLA policiesMost Popular | Enterprise Everything in Pro plus skills-based assignments, additional security features and more | |
|---|---|---|---|---|
Unified Omnichannel Conversations | ||||
Chat widget on website and mobile apps | ||||
Team inbox | ||||
Social media messengers (Facebook, Instagram) | ||||
Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Google Business Messages) | ||||
Multilingual conversations | ||||
Bring your own channel (BYOC) | ||||
Freshcaller | Starting from $15/agent/month | Starting from $39/agent/month | Starting from $69/agent/month | |
Boost your results with Freddy AI | ||||
Analytics and Insights | ||||
Routing and SLA | ||||
Administration and Security | ||||
Extend the power of Freshchat | ||||
The incremental cost of reducing wait time from say 1 minute to a few seconds would be very high with any other technology or headcount investment. Freshchat was the right choice
Maximize your customer satisfaction with Freshchat
Enjoy up to 50% improvement in CSAT and scale up to meet the needs of up to 1 billion customers
Learn moreFrequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshworks Customer Service Suite account to modify your subscription details.
Do you have any cancellation fees?
No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What does beta mean for Freddy Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
Do I need to purchase Freddy Copilot for all agents?
No, Freddy Copilot can be purchased and assigned to any number of agents of your choice
What is a session in Freddy Self Service?
A session is any unique interaction between an end-user and a bot:
- On email, every email response is counted as 1 bot session
- On voice, every voice bot response is counted as 1 bot session
- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
Do I get free sessions on any plan?
We offer 500 sessions with all paid plans to try out Freddy Self Service chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
How can I buy additional Freddy Self Service sessions?
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.
What are connector app tasks?
We offer pre-built connectors to make data sync and workflow automation with any external application simple. Here’s a list of connector apps that we offer. You will consume tasks when any of these connector apps are used.
Are day passes available for Freddy Copilot?
No, day passes are not available for Freddy Copilot